At City Tours Belfast, we are committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information.
Who We Are
Diamond Leisure Transport Ltd is the trading name of City Tours Belfast. For data protection purposes, we act as the data controller. Our head office is located at:
Unit 6, Curran House, 155 Northumberland Street, Belfast, BT13 2JF.
Information We Collect
We collect information when you:
- Fill in a form on our website
- Take part in a survey
- Contact us by phone, email, or in writing
- Book a tour or service
- Create an account or sign up for updates
This may include your name, contact details, address, email, billing information, and booking history. We may also collect website usage data through cookies. Please see our cookie policy for more details.
Use of Your Information
We use your data to:
- Provide products and services
- Respond to your enquiries or requests
- Manage bookings and process payments
- Send updates, offers, or newsletters if you opt in
- Improve our services and website
We may contact you by phone, email, or post unless you have opted out.
Sharing Your Data
Your personal data may be shared with:
- Reservation system software Ticketinghub
- IT & Google Analytics providers to support our website
- Legal or government authorities if required by law
If your data is transferred outside the UK or EU, we ensure proper safeguards are in place.
Data Retention
We retain your data only as long as necessary for the purpose it was collected, or as required by law.
Security
We take all reasonable steps to keep your data secure. This includes physical, digital, and procedural safeguards. While we work hard to protect your data, please note that data transmitted online is never 100% secure.
Your Rights
Under data protection laws, you have rights to:
- Access the data we hold about you
- Request corrections or updates
- Request deletion (“the right to be forgotten”)
- Restrict or object to how your data is used
- Request a copy of your data in a portable format
To make any of these requests, please contact us using the details below. We may need you to verify your identity for security purposes.
CCTV & Call Recordings
Our landline calls may be recorded for training and quality purposes. Recordings are retained for up to six months. CCTV is in use at our premises for security and operates 24/7. Footage is retained for one month.
Complaints
If you have concerns about how your data is handled, you can contact us directly or raise a complaint with the ICO at www.ico.org.uk.
Contact Us
Data Control Officer
City Tours Belfast
Unit 6, Curran House
155 Northumberland Street - BT13 2JF
Email: info@citytoursbelfast.com
Phone: +44 (0)28 90 321912
